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At Ponder Service we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

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See What Our Customers Have to Say -
77 Reviews

Katie W.
Megan Mcroy
Talk about custom service. A+, I haven’t experienced this level of customer service. Absolutely the best hands down. I appreciate the fast service, I called and within 20 minutes they was in my drive. Brittany was amazing and very helpful. Highly highly recommend.
Kandi Reed
Rene' Morris
Steve Swisher
Always on time or early. Great prices and great service
Jerry Smith
Located in Marion
Lonnie provides friendly, professional, and quality preventative maintenance service. I highly recommend Ponder Service for installations and maintenance of heat pump and a.c. units. Keep up the good work.
Service: Preventive Maintenance
John Perkins
Very friendly and helpful. Had the parts I needed. Thank you
Danny Calvert
They done good on my mother in laws furnace.
Frank Parrish
Located in Herrin
Prompt service, fair price to ok nstall new air handler motor. Lonnie was easy to work with and excellent job I would recommend Ponder service.
Service: System Repair
Andrea Molkenbur
Outstanding. My technician Derek was so polite and knowledgeable. Hr did everything we needed and explained along the way. Highly recommended.
George Cleveland
Martha Gullett
Proficient, courteous and treats their customers fairly
Suzann Kinsall
Teresa Bradley
Very friendly knowledgeable staff! Fast, would highly recommend them.
Charles McDonald
Very fast service my tech keith was very knowledgeable and amazing customer service!!!
Molly Fryfogle
Guy that came and cleaned my AC was very friendly and informative, work was done in a timely matter and not too costly
Kelly Williamson
Our air went out this week and this group was great! They responded right away and had what we needed to get back up and running. The service guys Lonnie, Keith, and Stephan were so nice, clean, and great workers. I highly recommend this small southern illinois business!!
Cynthia Tiedt
Located in Marion
I had another local company come out to check my heat pump. I was not comfortable with their diagnosis or their insistence that I had it fixed right then. After 2 1/2 hours I was finally able to get the man to leave. I had asked him for the bill three times. I am so glad I called Ponder the next day for a second opinion. Andy came by on his way home and had it checked out in about 30 min. It wasn't what I was being pressured into having replaced. Todd came today and updated my unit and it's good to have ac again. He was very professional and cleaned everything up. Thank you.
Service: New System Installation
Harrold Gurley
Located in Marion
I called to have someone look at my elderly dads furnace, the lady who scheduled it made my life so easy, she worked around my schedule even when I had to call her back at least 4 times to change the time. Lonnie came and worked on it and was very nice to my dad. They even called to check up on my dad afterward because he was having a hard time setting his new thermostat. This is a company that cares about their customers.
Service: System Repair
Kathy Burns
Fast efficient service
Linda Spears
Great service
Stephanie Cox
Located in Herrin
Mike and his team work around the clock to fix over 50 of my rentals for over 10 years. They show up on time and leave the place clean. I am very thankful to have them as service providers for my tenants.
Service: System Repair
Tracy Johns
Outstanding Service
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