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Reviews

Reviews

At Ponder Service we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
116 Reviews

P.A. KORTKAMP
07/11/2026
Located in Marion
Ponder has been our ONLY choice after DISCOVERING THEM. THEY TREAT EVERY CALL LIKE AN EMERGENCY. EFFECTIVE DIAGNOSIS, PROMPT SERVICE, FRIENDLY,&☆☆ HONEST☆☆. **** Personal Experienc. Been using EMERGENCY HEAT ALL WINTER. TOLD we needed a WHOLE NEW SYSTEM!! $12,000.00!! Called PONDER, THANK GOD. Stayed three hours & ran every test. "THERE'S NOTHING WRONG!!" WOW!!
Doe Joe
07/01/2026
Located in Marion
Great technician excellent service.
Lexi Reynolds
06/24/2026
Located in Marion
Every time I’ve called them they’ve gotten out there quick and done an excellent job on fixing what needed repaired. I will recommend them to anybody that asks my opinion.
Brian Richey
05/24/2026
Located in Marion
It was a Very Good Experience ! The Tech was excellent and very personable. I would highly recommend them .
Steve Ramsey
05/21/2026
Located in Marion
Bill Jones
05/15/2026
Andy & his team do a professional job for us. They listen to our concerns; they are efficient, informative, friendly & caring. Charges continue to be competitive with other HVAC operators in our area. We will continue to use Ponder HVAC.
Joe Moore
03/19/2026
Located in Marion
Kathy Day
02/23/2026
Located in Marion
I highly recommend! Very fast service. The service tech was very polite and knowledgeable. He explained everything and answered all of my questions. And my heat pump problem was resolved very quickly.
Kathy Crowe
01/26/2026
Located in Marion
Thank you to Ponder and Nathan for getting my heat running on a below zero day (and on a Saturday). Great service and Nathan was so polite and did a wonderful job. I highly recommend!
Scarlett Oyler
01/08/2026
Thank you Ponder for sending Lucas. He was Professional, knowledgeable, and friendly . He did a great job !👏
Kenneth Boden
12/28/2025
Located in Carterville
New air & heat system installed 2025. System meeting all contracted verbal and written quotes .
Service: New System Installation
Expertise
Cleanliness
Samantha Wilcox
12/10/2025
The guys at Ponder did a wonderful job redoing my ductwork. They were very timely on the process and made sure I had heat each night.
Jamie Reid
12/05/2025
Located in Marion
Showed up on time. Friendly and did good work
David Burdin
12/03/2025
Located in Marion
Always a great job by Ponder!
Jeannette Lamphear
12/03/2025
Located in Marion
On a very cold Sunday morning, your technician promptly arrived and working in the cold crawled in my crawl space to figure out the problem and get the furnace working. He was so courteous and apologetic that we woke up to such a chilly house. What a terrific technician.
Matt Lee
12/02/2025
Located in Marion
William Austin
12/01/2025
Ponder Services put in a New Heat and Air Unit in our Double Wide, It cools the place great, and cut our Light Bill to. Excellent service, and very knowledgeable in what they are doing
Braden White
11/07/2025
Dwayne Dreyer
11/06/2025
Located in Marion
Brenda Dreyer
11/06/2025
Keith did a wonderful job. We are thankful he could get us going again!! Very good work ethic!!
Natalie P. Tate
10/22/2025
Located in Marion
Kenneth Holder
10/08/2025
They are a great company. If I ever need any heat and air problems I will be calling them again. Also the technician was very professional and polite.
Brittny Reising
09/15/2025
Dawn Chatman
09/15/2025
Located in Marion
I use Ponder for both my job and at home. Only company we use. Great and fast service every-time.
Dena Austin
08/22/2025
Located in Marion
Very knowledgeable with our job. Highly recommend them!
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