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Reviews

At Ponder Service we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
76 Reviews

C Davis
11/22/2023
Katie W.
08/09/2023
Megan Mcroy
06/02/2023
Talk about custom service. A+, I haven’t experienced this level of customer service. Absolutely the best hands down. I appreciate the fast service, I called and within 20 minutes they was in my drive. Brittany was amazing and very helpful. Highly highly recommend.
Kandi Reed
05/30/2023
Rene' Morris
05/27/2023
Steve Swisher
05/24/2023
Always on time or early. Great prices and great service
Jerry Smith
04/26/2023
Located in Marion
Lonnie provides friendly, professional, and quality preventative maintenance service. I highly recommend Ponder Service for installations and maintenance of heat pump and a.c. units. Keep up the good work.
Service: Preventive Maintenance
Expertise
Cleanliness
John Perkins
12/07/2022
Very friendly and helpful. Had the parts I needed. Thank you
Danny Calvert
10/21/2022
They done good on my mother in laws furnace.
Molly Fryfogle
07/12/2022
Guy that came and cleaned my AC was very friendly and informative, work was done in a timely matter and not too costly
Frank Parrish
07/06/2022
Located in Herrin
Prompt service, fair price to ok nstall new air handler motor. Lonnie was easy to work with and excellent job I would recommend Ponder service.
Service: System Repair
Expertise
Cleanliness
K
07/05/2022
Andrea Molkenbur
06/19/2022
Outstanding. My technician Derek was so polite and knowledgeable. Hr did everything we needed and explained along the way. Highly recommended.
George Cleveland
06/14/2022
Martha Gullett
06/02/2022
Proficient, courteous and treats their customers fairly
Suzann Kinsall
05/31/2022
Teresa Bradley
03/05/2022
Very friendly knowledgeable staff! Fast, would highly recommend them.
Charles McDonald
01/20/2022
Very fast service my tech keith was very knowledgeable and amazing customer service!!!
Linda Spears
10/08/2021
Great service
Cynthia Tiedt
07/15/2021
Located in Marion
I had another local company come out to check my heat pump. I was not comfortable with their diagnosis or their insistence that I had it fixed right then. After 2 1/2 hours I was finally able to get the man to leave. I had asked him for the bill three times. I am so glad I called Ponder the next day for a second opinion. Andy came by on his way home and had it checked out in about 30 min. It wasn't what I was being pressured into having replaced. Todd came today and updated my unit and it's good to have ac again. He was very professional and cleaned everything up. Thank you.
Service: New System Installation
Expertise
Cleanliness
Harrold Gurley
05/09/2021
Erika
04/02/2021
Located in Marion
I called to have someone look at my elderly dads furnace, the lady who scheduled it made my life so easy, she worked around my schedule even when I had to call her back at least 4 times to change the time. Lonnie came and worked on it and was very nice to my dad. They even called to check up on my dad afterward because he was having a hard time setting his new thermostat. This is a company that cares about their customers.
Service: System Repair
Expertise
Cleanliness
Kathy Burns
03/06/2021
Fast efficient service
Stephanie Cox
02/23/2021
Located in Herrin
Mike and his team work around the clock to fix over 50 of my rentals for over 10 years. They show up on time and leave the place clean. I am very thankful to have them as service providers for my tenants.
Service: System Repair
Tracy Johns
02/16/2021
Outstanding Service
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