Reviews

Guy that came and cleaned my AC was very friendly and informative, work was done in a timely and costly matter.

Our air went out this week and this group was great! They responded right away and had what we needed to get back up and running. The service guys Lonnie, Keith, and Stephan were so nice, clean, and great workers. I highly recommend this small southern illinois business!!

I had another local company come out to check my heat pump. I was not comfortable with their diagnosis or their insistence that I had it fixed right then. After 2 1/2 hours I was finally able to get the man to leave. I had asked him for the bill three times. I am so glad I called Ponder the next day for a second opinion. Andy came by on his way home and had it checked out in about 30 min. It wasn't what I was being pressured into having replaced. Todd came today and updated my unit and it's good to have ac again. He was very professional and cleaned everything up. Thank you.

I called to have someone look at my elderly dads furnace, the lady who scheduled it made my life so easy, she worked around my schedule even when I had to call her back at least 4 times to change the time. Lonnie came and worked on it and was very nice to my dad. They even called to check up on my dad afterward because he was having a hard time setting his new thermostat. This is a company that cares about their customers.

Fast efficient service

Mike and his team work around the clock to fix over 50 of my rentals for over 10 years. They show up on time and leave the place clean. I am very thankful to have them as service providers for my tenants.

Outstanding Service

We have used Ponder Service for years at Abundant Life Assembly in Marion. They have always done a great job

Quick reliable service at a decent price.

The work was swift and with quality. The ordering process was slow, maybe because of the pandemic/holiday season, but still very slow.

Todd is always such a big help

These men work very professionally and answered any questions my wife and I had during installation. Thank you Tom, Keith and Brad.

Lightning quick response to diagnose our problem. First aid administered to keep our furnace going. Then in only four days, the serviceman, Todd, remedied the problem. First class service all the way.

Super fast service! Lonnie took care of the problem in an exceptionally professional and efficient manner, even explaining ways I could make my system work more efficiently. Thank you Ponder Service for a great job.

Highly satisfied with speed of estimate and service. Proffesional technician , work was done neatly. Top notch company.

Installation team worked hard, quickly resolved some unexpected problems and were very polite and courteous. They did an excellent job cleaning up after they were finished. The new system is a huge improvement over our previous system. We were very happy with their work and the service provided.

During annual check tech found a problem. Quickly got the necessary parts and repaired problem

During annual check tech found a problem. Quickly got the necessary parts and repaired problem

Always have a good experience when I need to call Ponder. They are generally able to get someone to my house quickly, even if it’s just seasonal maintenance, but especially if I’m having a problem. Their customer service is very good.

supper nice and friendly