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See What Our Customers Have to Say - 96 Reviews

Pat Milburn
08/16/2025
Located in MARION
08/16/2025
Located in MARION
Our A/C went out Wednesday night. Called Ponder early on Thursday and talked with Andy at about 7am. He sent Keith out at 10am same day. Diagnosis was that compressor failed and since it was a very old system could not really be repaired. New heat pump was needed. That afternoon Andy came out and looked things over and quickly put together a few estimates for me to consider and I chose the one I wanted. They were able to get the equipment that afternoon for an install the next day, Friday. Andy rearranged their schedule since this was considered an emergency. Brad Tuggle and his assistant arrived at 7:30am on Friday and completed the whole job in just 6 hours. That included removing all old inside and outside units and installing new units and running new lines. To say I'm impressed and grateful to only have to be without A/C for just one day is an understatement. This was excellent service to the max! Much thanks to Ponder!
Service: New System Installation

Geo Jumpy
08/14/2025
08/14/2025
Thank you ponder Keith was amazing he fixed the air conditioning my wife is a dialysis patient and he got her cooled down give that man a raise his customer service skills are wonderful he is a rare employee keep him around thank you !!!!!!! Also today August 14th I had the pleasure of having Lucas in my house did a wonderful job very professional
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