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At Ponder Service we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
107 Reviews

Samantha Wilcox
12/10/2025
The guys at Ponder did a wonderful job redoing my ductwork. They were very timely on the process and made sure I had heat each night.
Jamie Reid
12/05/2025
Showed up on time. Friendly and did good work
David Burdin
12/03/2025
Always a great job by Ponder!
Jeannette Lamphear
12/03/2025
On a very cold Sunday morning, your technician promptly arrived and working in the cold crawled in my crawl space to figure out the problem and get the furnace working. He was so courteous and apologetic that we woke up to such a chilly house. What a terrific technician.
Matt Lee
12/02/2025
William Austin
12/01/2025
Ponder Services put in a New Heat and Air Unit in our Double Wide, It cools the place great, and cut our Light Bill to. Excellent service, and very knowledgeable in what they are doing
Braden White
11/07/2025
Brenda Dreyer
11/06/2025
Keith did a wonderful job. We are thankful he could get us going again!! Very good work ethic!!
Dwayne Dreyer
11/06/2025
Natalie P. Tate
10/22/2025
Jeff Followell
10/15/2025
Kenneth Holder
10/08/2025
They are a great company. If I ever need any heat and air problems I will be calling them again. Also the technician was very professional and polite.
Brittny Reising
09/15/2025
Dawn Chatman
09/15/2025
I use Ponder for both my job and at home. Only company we use. Great and fast service every-time.
Dena Austin
08/22/2025
Very knowledgeable with our job. Highly recommend them!
Pat Milburn
08/16/2025
Located in MARION
Our A/C went out Wednesday night. Called Ponder early on Thursday and talked with Andy at about 7am. He sent Keith out at 10am same day. Diagnosis was that compressor failed and since it was a very old system could not really be repaired. New heat pump was needed. That afternoon Andy came out and looked things over and quickly put together a few estimates for me to consider and I chose the one I wanted. They were able to get the equipment that afternoon for an install the next day, Friday. Andy rearranged their schedule since this was considered an emergency. Brad Tuggle and his assistant arrived at 7:30am on Friday and completed the whole job in just 6 hours. That included removing all old inside and outside units and installing new units and running new lines. To say I'm impressed and grateful to only have to be without A/C for just one day is an understatement. This was excellent service to the max! Much thanks to Ponder!
Service: New System Installation
Expertise
Cleanliness
Geo Jumpy
08/14/2025
Thank you ponder Keith was amazing he fixed the air conditioning my wife is a dialysis patient and he got her cooled down give that man a raise his customer service skills are wonderful he is a rare employee keep him around thank you !!!!!!! Also today August 14th I had the pleasure of having Lucas in my house did a wonderful job very professional
Dale Martin
08/11/2025
Mark Whitehead
08/08/2025
Lonnie is very thorough and knowledgeable
Matthew Reising
07/25/2025
Im impressed with how thorough the service calls are! Not only do they text your upcoming appointment, they text a picture of the tech that will visit your house. Everyone is very friendly and willing to get the job done on the 1st call!
Gerald Howton
07/25/2025
Gayla Russell
06/18/2025
Robert Bradley
06/16/2025
Lonnie is great. And young lady at office is really great. Very friendly people Very helpful
Bobby Wilkins
06/16/2025
Came out the same day I called and had us up and running within an hour.
Terry Johnson
05/15/2025
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